Questions
Can I get a refund If it doesn't fit?
Short Answer: No — as a small business, we’re not able to offer that. We recommend making sure Showee is compatible with your setup before purchasing.
We’re happy to help you figure that out — just message us on WhatsApp (+61 450 758 530) or b and we’ll assist you right away. However, before reaching out, please check the “Setting It Up” video above on this page, as it likely covers most of the information you’ll need.
How do I know if it fits my current Shower setup?
Showee is designed like a standard handheld shower head, so it fits if you already have one or can easily switch from a wall-mounted setup. For guidance, watch the “Setting It Up” video above. Still unsure? Reach out via WhatsApp (+61 450 758 530) or email (info@weeup.com.au
).
How do I get replacement parts that I damaged or lost?
The most commonly lost parts are the dirt and sediment filter caps. Watch the “Changing a Dirty Filter” video above to avoid installing them incorrectly—the main cause of losing them.
If it’s too late, contact us via WhatsApp (+61 450 758 530) or email (info@weeup.com.au
).
If there’s structural damage to the handle or top part, we’ll include replacements with your next order for free. Lost or user-damaged parts can be replaced for a small fee—and if it’s your first time, we may cover it.
To avoid future issues, watch the “Preventing Parts Damage” video above.
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